Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-businesses-shepparton-vic.thebestlocalpro.com (referred to as “our website” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting our website and utilizing our services.

Scope

This policy covers all aspects of our website, including but not limited to:

1. Website Content: All text, graphics, images, videos, and other materials hosted on our website.
2. User Interactions: Any actions taken by users while interacting with our applications, services, or accounts, such as account creation, purchases, or feedback submission.
3. Communication Channels: Emails, newsletters, phone calls, text messages (SMS), and other forms of communication initiated by us for promotional or transactional purposes.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

1. Account Usage: When you create an account on our platform, log in, or use our services as a registered user.
2. Website Visits: Every time you visit our websites, we collect and process data related to your interaction.
3. Communications: We may reach out to you via various channels for updates, promotions, or support, and this policy outlines how we handle such communications.

Personal Data Collection

We collect multiple types of personal information from users, which can include:

1. Account Details: User names, email addresses, passwords (hashed and salted), and account creation-related data.
2. Payment Information: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses for transactions on our platform.
3. Financial Records: Banking details, transaction history, and payment receipts (encrypted and secure).
4. Purchase Data: Products or services bought, quantities, prices, and purchase timestamps.
5. Device Identifiers: Unique device IDs, IP addresses, browser types, and operating system information from mobile devices accessing our apps.
6. Location Data: GPS coordinates and location-based services data (with user consent) for personalized experiences.
7. Feedback and Reviews: User-provided comments, ratings, and reviews on our platform.
8. Social Media Information: Publicly available data when users choose to log in via social media accounts.
9. Product Interactions: Data about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this information through direct user input, server logs, browser cookies, and other automated tracking technologies. Additionally, we may receive personal data from third-party partners who assist us in providing services, strictly in accordance with their privacy agreements.

Cookies

Cookies are small text files stored on your device when you visit our website or use our apps. They play a crucial role in enhancing user experience and enabling certain features. We use cookies for several purposes:

1. Strictly Necessary: These cookies enable basic functions like login, account management, and secure transactions.
2. Preferences: They remember your preferences and settings to personalize your experience on our platform.
3. Analytics: Analytics cookies help us understand user behavior, track website performance, and measure the effectiveness of our online services.

Users can exercise control over non-essential cookies by accessing our Cookie Manager, where you can customize cookie settings based on your preferences.

Data Retention and Deletion

We adhere to data retention policies that are in compliance with applicable laws and industry standards. The duration we keep personal data depends on the purpose for which it was collected:

1. Account Information: We retain account details as long as the user’s account remains active or until they request its deletion.
2. Transaction Records: Financial and purchase data is retained for a period required by law, typically 7 years.
3. Communication Logs: Email headers and message metadata are stored for backup and administrative purposes (up to 6 months).
4. Analytics Data: Aggregated analytics data may be stored indefinitely for business intelligence, but individual user details are anonymized.

Once the retention period elapses or when the purpose is fulfilled, we delete or permanently anonymize the personal data.

Security Measures

We prioritize data security and implement robust safeguards to protect your personal information:

1. Encryption: We use encryption protocols for data at rest and in transit to ensure secure communication and storage.
2. Third-Party Processors: We engage trusted third-party service providers who comply with our strict security standards, and we have contracts in place to maintain data confidentiality and integrity.
3. Regular Audits: Our security practices are regularly audited to identify vulnerabilities and ensure ongoing compliance with privacy regulations.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect or solicit personal information from children. If you believe we have collected data from a minor, please contact us immediately using the details provided below, and we will take appropriate steps to delete that information.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

1. Access: Request access to the personal data we hold about you.
2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
3. Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your personal information.
4. Restriction: Limit our processing of your data in specific circumstances.
5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
6. Objection: Object to certain uses of your data based on legitimate interests or legal requirements.
7. Non-Discrimination: You have the right not to be subjected to automated decision-making that significantly affects you.

To exercise any of these rights, please reach out to our privacy team using the contact details provided below. We will respond to your requests as quickly as possible and within legal timeframes.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be prominently displayed on our website with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

For any questions, feedback, or requests related to privacy, data protection, or this Privacy Policy, please contact us:

• Email: [email protected]
• Postal Address: [Provide mailing address]

We are committed to addressing your concerns and inquiries promptly.